Mario Manzoli

Mario Manzoli

Business Developer Italy, iAdvize
 

Currently employed at iAdvize

Previous: LivePerson, Self employed, Genesys Telecommunications Labs, Lutech, Datapoint Italy Srl, Amì Gruppo, CallNet Progres Srl

 

Previous: Università Commerciale Luigi Bocconi MILANO, Università Degli Studi Di MILANO, ITIS Feltrinelli

 

    Summary

    I have 15+ years of experience in sales, management and consulting with top Italian and multinational ICT companies. I am an experienced manager able to manage customers, projects and resources thanks to an Executive MBA and several different roles I covered, from Pre-Sales to Business Unit Manager, from Product Manager to Business Development Manager. I am a proactive developer of new business opportunities and I like to work with a consultancy approach aimed at solving customer problems. Specialties: - Business Development, Account Management, Product Management - ICT Consulting (CRM, Unified Communications, Knowledge Management, Contact Center, BI, Voice & Video services) - Management of human and financial resources, time, profit and loss control - Management of integration projects in complex environments - Capability to coordinate multiple suppliers and technologies

Experiences

Business Developer Italy

At iAdvize

From marzo 2016 to Present
I have the opportunity to develop the Italian market for iAdvize. iAdvize is a conversational commerce platform that enables businesses to engage their customers and prospects whether they’re on the website or on social media from one messaging solution (chat, voice, video). Visitors can get...
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Sales Account Executive Italy

At LivePerson

From giugno 2012 to agosto 2015
LivePerson, Inc. offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is...
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Business Consultant

At Self employed

From marzo 2010 to giugno 2012
Business Consultant on CRM, Contact Center, UC, Voice & Video Services and IVR solutions.
 

Regional Manager, Voice Platform Sales

At Genesys Telecommunications Labs

From 2008 to agosto 2009
Reporting to the EMEA VP Strategic Solutions Sales, develop strategic solutions (GVP/IVR, Voice & Video Services, ... ) to new and existing customers (Vodafone, Fastweb, ...) in Southern Europe (Italy, Spain, Portugal and France). An overlay sales specialist who supports the direct Genesys sales...
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Account / Project Manager

At Lutech

From 2002 to 2007
Strenghtens CRM & Contact Center Competence Center managing key customers and key projects. Sky, Lombardia Informatica, Clarima (Unicredit), Servizi Interbancari Spa (CartaSi) and Italgas (ENI group) are some of key customers managed. At Lombardia Informatica manage a budget of about 2 million...
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Business Development Manager / Product Manager

At Datapoint Italy Srl

2001
Expand CRM business market and drive the selection of the right technologies (CRM, e-mail, CTI, VoIP, network) for Datapoint customers in Southern Europe (Italy, France and Spain). Manage the delivery of agreed revenue and growth target. Work at board level with Datapoint HQ, partners and customers....
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Business Unit Manager eCustomer Assistance

At Amì Gruppo

From 1999 to 2000
Drive a 1 million euro BU and a team of 10 people. Responsible for the delivery of agreed revenue and growth target on sales, pre-sales, delivery and post-sales activities. Works at board level with technological partner (eGain EMEA - eService leader company, offering the industry's broadest and...
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Business Unit Manager Knowledge Management

At CallNet Progres Srl

1998
Managing the Knowledge Management area, involved in project management and resource planning tasks (build a team of 5 people). Partner management (Inference) and account management (CARIPLO bank, Debis, Piaggio, TIN.it). Create revenue of 400 K€ nearly from scratch.
 

Skills

 
  • Account management
  • Business development
  • Channel marketing
  • Gestion de la relation client
  • Gestion de produit
  • Gestion des connaissances

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