Luigi Costa

CARLSON WAGONLIT ITALIA, Roma
2007 - present
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management. CWT is dedicated to helping companies of all sizes, as well as government institutions and non governmental organizations, optimize their travel program and provide best in class service and assistance to travellers. CWT is present in more than 150 countries and territories, with 22.000 employees and US$ 27.8 billion in annual sales revenue.

Communication Specialist

Directly supported the Human Resources Department in developing, managing, and supervising all internal communications for Italy. Work closely with the Training & Development Manager in reorganizing the training and communication department using process improvement and reengineering. Implemented new evaluation systems and supported managers in training and development, employment, organizational development, employee communications, and safety.

Graphical and content rengineering of printed internal newsletter (360°): Interviews, articles, paging with Quark xPress Passport, printing, delivery
Developed Intranet: online newsletters, online forms, updated news that served nearly 1000 employees and partners worldwide
Branding: Led numerous communication events (Job Meeting, Middle Management Workshop, University Presentations, Job Days)
Employee Benefits Management
Employee Engagement Survey
Performance Reviews, Training Needs Analysis
Monitor contracts with external providers of mandatory training and ensure fit for purpose and value for money
Produced eLearning materials for in-house courses with Presenter and Articulate
Supervisory and people development (3 persons)
Induction Program
Training & Development
EMEA quarterly Training Reporting
Performance Management
Organization Analysis & Development
Corporate Social Responsibility Program

RAI INTERNATIONAL, Roma
2006
Raitalia is the international television service of RAI, Italy's public national broadcaster. Rai Italia operates a television network that broadcasts around the world via 3 localized feeds. Programming features a mix of news, discussion-based programmes, drama and documentaries as well as sports coverage including 4 live games per week from Italy's top football league: the Serie A.

Stageur

Produced press review for the editorial unit, creation of radio and television services for various programs (“Un'ora con voi”, “Italia chiama Italia”, “Qui Roma”, “Sestante”).