Guillaume Alexandre

Guillaume Alexandre

Looking for a challenging opportunity in Hospitality Management

Executive Assistant Manager - Ecole hotelière de Lausanne - 10 yr. experience
 

Précédents : N-A, OFF Paris Seine****, Hyatt Regency Paris Etoile**** - Hyatt Hotels Corporation, Hyatt Paris Madeleine***** - Hyatt Hotels Corporation, Ibis Milano Centro*** - AccorHotels, Costa cruises, Costa Cruises, Sofitel St James***** - AccorHotels

 

Précédents : Essec, Ecole Hôtelière De Lausanne

 

    En résumé

    Passionate about hospitality, I am a dynamic and challenge driven professional who has a relentless drive to deliver more than just results and always willing to assume additional responsibilities. I have a track record of effectively leading and managing different departments, and of making guests feels cared for, valued, and respected, and always do everything I can to deliver results that will contribute to the overall mission and success of the hotel. As true hands on leader, I always jump in and assist wherever is needed, and enjoy training my co-workers in customer service techniques and actively seeks out opportunities to elevate my colleagues' performance. I developed an analytical and expedient approach to problem solving which always results in a win/win resolution for all parties. Naturally curious, I am constantly looking to keep up-to-date in the new products and services that will meet the needs of tomorrow's savvy global travelers. Competences:  Ability to work in a multi-cultural environment  Excellent interpersonal communication skills  Strong operational background  Attentive to every detail and dedicated to providing services of the highest quality.  Strong leadership with ability to motivate, lead, train and develop the teams  Excellent organizational, forecasting and planning skills  Ability to multi-task and operate with a high level of autonomy  Understand budgets and financial records  Supervise maintenance and refurbishing works

Parcours

Working on personal projects

Chez N-A

De juillet 2017 à mars 2018
I decided to take a break to follow a few personal projects.
 

General Manager

Chez OFF Paris Seine****

De février 2017 à juin 2017
58 rooms & suites, 1 bar, 1 swimming pool OFF is the first hotel and bar on water in Paris. A choice destination for an unusual experience, OFF offers 54 rooms, 4 suites, a bar with cocktails and platters of cheese and cold cuts, an interior path designed by Gérard Ronzatti, a plunge pool and a ...
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Assistant Executive Housekeeper

Chez Hyatt Regency Paris Etoile**** - Hyatt Hotels Corporation

De mars 2016 à janvier 2017
(950 rooms & suites, 1 restaurant, 2 bars, 1 Fitness, 35 meeting rooms up to 4’000 guests) Hyatt Regency Paris etoile is currently undergoing a 2 years full refurbishment program (all rooms, restaurants, bars, fitness and public areas) until 2017. Therefore, in addition to the usual duties of an ...
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Duty Manager

Chez Hyatt Paris Madeleine***** - Hyatt Hotels Corporation

De octobre 2015 à mars 2016
(82 rooms & suites, 1 restaurant, 1 bar, 4 meeting rooms) The main purpose of this role is to ensure the well being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the hotel at all times when on duty. *** Hyatt ...
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Executive Assistant Manager

Chez Ibis Milano Centro*** - AccorHotels

De juin 2012 à octobre 2015
Ibis Milano Centro (439 rooms, 1 bar, 1 restaurant, 8 meeting rooms) • Manage day-to-day hotel operations in close collaboration with all head of departments to maximize profitability and to ensure superior guest service and product quality. • Assist the General Manager in maximizing hotel ...
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Essec, Cergy Pontoise

International Hospitality Management Program (IHMP), Essec

De juin 2013 à mars 2014
Le Groupe Accor & l'ESSEC ont mit en place un programme de 1 an de formation et d’enseignement de management hôtelier dans le but de créer un vivier de managers internationaux prêts à prendre de nouvelles responsabilités opérationnelles à court et à moyen terme. Chaque année 30 personnes parmi les ...
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Deputy Director of Services

Chez Costa cruises

De 2009 à octobre 2011
(1,500 rooms, 174 suites, 13 bars, 5 restaurants, Spa, Casino) Responsible for the overall success of the hotel, I am in charge to meet or exceed company standards in all operations, working closely with all head of departments, to ensure the highest level of guest satisfaction and product ...
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Guest Relation Manager

Chez Costa Cruises

De 2008 à 2009
(1,500 rooms, 174 suites, 13 bars, 5 restaurants, Spa, Casino) Essential job functions: •Ensure full satisfaction of groups & VIPs throughout their stay supporting all their requests •Ensure, in contact with each head of department, the smooth running and success of all events •Promote the ...
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Ecole Hôtelière De Lausanne, Lausanne

Bachelor of science in internationl hospitality management, Bachelor of Science in Hospitality Management

De 2003 à 2007
The Bachelor program of the Ecole hotelière de Lausanne is a four-year program aimed to produce top-notch managers for the international hospitality industry and considered as the best in the world by all professionals of the industry.
 

Sales Co-ordinator

Chez Sofitel St James***** - AccorHotels

De janvier 2005 à janvier 2006
Sofitel St James (185 rooms, 16 suites, 1 restaurant, 1 bar, So Spa, 11 meeting rooms up to 300 guests) Essential job functions •Organize and prepare company's participation to "ILTM 2005" exhibition. •Maintaining and developing relationships with existing customers •Keep updated customer's ...
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Compétences

 
  • Communication
  • Hôtellerie
  • Interpersonal skills
  • Luxe
  • Management
  • Marketing
  • Tourisme

Langues parlées

 

Centres d'intérêt

 
  • DIY
  • Golf
  • Horse Riding
  • New technologies
  • Sailing
  • Scuba diving
  • Travels
  • Trekking