Silvia Bonaventura

Silvia Bonaventura

Admin Customer Service
 

Currently employed at Barclaycard

Previous: O.ME.R. S.P.A.

 

Previous: Georg-August-Universität Göttingen, Università Degli Studi Di PADOVA, ITSC 8 Marzo

 

    Summary

    Able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. Excellent client facing and configuration skills and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business. Presently looking for a position in an ambitious company with a humanistic approach. Specialties conflict resolution, diplomacy, high quality of service

Experiences

Credit and Collection Analyst

At Barclaycard

From 2009 to Present
Risky and overdue accounts identification and collection activity, arranging terms of payment Personal portfolio based on 1/2 overdue Keep track of all the customer complains until their solutions. Resolve customer billing disputes and escalates to supervisor as required. Maintain always an...
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Administrative Sale Assistant

At O.ME.R. S.P.A.

From 2001 to 2008
Submitting detailed proposal and quotations to the customers. Identifying the customer's needs. Dealing with customer enquiries by telephone, email, letter or face to face. Address client concerns and ensure the resolution of issues in a timely manner. Completing all administrative tasks and...
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ITSC 8 Marzo, Mirano

ITSC 8 Marzo

From September 1989 to July 1994
 

Skills

 
  • Confident individual
  • Creatività
  • Determinazione
  • Internet
  • Office
  • Problem solving
  • Responsabile
  • Social network
  • Show all skills (9)

Langues parlées

 

Centres d'intérêt

 
  • English Literature
  • Organizing travel with friends
  • Web design
  • Writing novel