Eric Ollargiu

Eric Ollargiu

IT Technical Support | Help Desk | Customer Service Agent

I'm an active job seeker
 

Currently employed at Upwork

Previous: Upwork, Fiverr, FreeCodeCamp, Self-employed, Role S.R.L., Sprint Computer Services S.R.L.

 

Previous: Galdus Academy

 

    Summary

    I am a great problem solver, highly creative, hard-working, self-motivated with strong client focus and be able to gather, assessing and interpret information. I have a solid background as IT Support Technician, Customer Service Representative, Sales Assistant and Freelance Proofreader. I am fascinated about technology, troubleshooting, communication, foreign languages and in addition I possess great attention to detail, excellent listening skills, logic approach towards a give task and I can easily simplify the complex in order to plainly explain it to a potential clients. I am currently looking for Junior or Entry Level positions to apply myself as IT Support Technician, Customer Service Agent, Call Center Agent, Help Desk or for similar multilingual roles across the countries as below mentioned. I primarily seeking for opportunities in the UK, Ireland, Germany, Austria, Spain, Portugal. My career goal is to work in a position where I could make the most of my communication skills, dealing with clients of varied cultures, speaking in multiple foreign languages using my current skills to deal with technical issues or to sale a product or service overseas for a multinational company. You can reach me at eric.ollargiu@outlook.com ✉ Specialities: Technical Support, Customer Service, Customer Support, Help Desk, Programming, Translation

Experiences

Freelance Translator

At Upwork

From September 2019 to Present
• Translated from Italian to English • Consistently completed work by deadline • Interpret documents and translate to clients • Applied language skills such as grammar, syntax, semantics, style and appropriate terminology
 

Freelance Proofreader

At Upwork

From January 2019 to June 2019
• Transcribed documents • Proofread and reviewed websites • Ensure that all target languages adhere first and foremost to the client's style preferences • Evaluate layouts for problems with spacing, leading, kerning, type size, font, justification and white space
 

Freelance Translator

At Fiverr

From October 2018 to December 2018
• Translated from Italian to English • Consistently completed work by deadline • Interpret documents and translate to clients • Applied language skills such as grammar, syntax, semantics, style and appropriate terminology
 

Junior Web Developer

At FreeCodeCamp

From September 2017 to February 2018
• HTML5, CSS, Javascript • SQL, mySQL, PostgreSQL • Adobe Suite (Photoshop) • Python (Scipy, Numpy, Pandas)
 

Help Desk Specialist

At Self-employed

From January 2011 to June 2017
• Translated from Italian to English • Consistently completed work by deadline • Interpret documents and translate to clients • Applied language skills such as grammar, syntax, semantics, style and appropriate terminology
 

Galdus Academy, Milan

Diploma (EQF Level 5), Information Technology

From September 2007 to June 2010
• Manage IT resources by providing technical support and advice. • Install and maintain electronic systems. • Analyze and automate information systems. • Manage software updates and their relationship with the hardware part. • Use integrated development environments for the programming language...
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IT Support Technician

At Role S.R.L.

From February 2010 to March 2010
• Talk to people to get details of faults and resolve their issues • Explain to them how to sort out technical issues or hardware faults • Set up new equipment, upgrade existing operating systems and apply security patch • Applying operating system updates, patches and configuration changes
 

IT Support Technician

At Sprint Computer Services S.R.L.

From February 2009 to March 2009
• Talk to people to get details of faults and resolve their issues • Fix and configuring equipment, including printers and scanners • Software upgrade, backup of sensitive data, scan of viruses and other threats • Adding, removing or updating user account information, resetting passwords
 

Skills

 
  • Adaptability
  • Adobe Creative Suite
  • Adobe Photoshop
  • Analysis
  • Bootstrap
  • Call Center
  • Can do approach
  • Cascading Style Sheets
  • Show all skills (74)

Langues parlées

 

Centres d'intérêt

 
  • Backpacking
  • Communication
  • Customer Service
  • Environmental Science
  • Foreign Languages
  • Graphic Design
  • Information Technology
  • Learning
  • Long-distance running
  • Philosophy
  • Photography
  • Programming Languages
  • Technical Support
  • Trekking