Anne FERRAND

Management of export airfreight operations between exporters and DHL foreign offices:
- Customer care managements of exporters from Emilia-Romagna area
- Shipments management with our foreign correspondents
- Export airfreight quotations for all incoterms
- Draw up of transport documents and customs clearance operations management
- Billing
- Disputes management

- Management of direct export customers (Maghreb, Middle East) : management of shop fitting projects with the technical departments, sales development (exhibition), management of the international distribution network.
- Management of indirect customers : subsidiaries (Belgium, Italy, Spain): sales management, orders control and coordination, continuous improvement (process creation and control).

- Management of the VIP customers' import/export activities : information, counselling and sales ; dispute management ; proactive orientation,
- International performance indicators monitoring and reporting,
- Creation and coordination of the International Quality of Service with the country managers and the foreign partners,
- Continuous improvement: process management and control, dysfunctions identification and performance improvement.

- Phoning / mailing of italian exhibitors, commercial and administrative management,
- Writing and translation (english & italian) of various communication media (application forms, website, etc.),
- Regulation watch: carriage, custome clearance and taxation of food products and alcohols,
- In charge of the business, logistic and linguistic contacts with the Italian exhibitors during the 4 days' exhibition.

- Elaboration of quotations and project management with the export manager,
- Commercial, technical and administrative orders' management,
- Organization of shipments, contacts and negociation with carriers,
- Management of international means of payment, invoicing and exchange risk management,
- Direct contacts with customers, dispute management,
- International sales promotion (trade show).